Refund policy

60-Day Satisfaction Guarantee

We want you to feel confident trying GLP-Balance. If your first order doesn't meet your expectations, we'll work with you.

Unopened Products
Full refund within 60 days of delivery. Product must be sealed and in original packaging. Return shipping is the customer's responsibility.

First-Time Buyers
If you've tried the product and it's not right for you, contact us within 60 days of your first purchase. We offer a one-time courtesy refund for first-time buyers on one opened bottle per customer. The bottle must have more than half the capsules remaining.

Damaged or Defective Products
Email support@renuviamd.com with a photo of the damage and a count of remaining capsules. We'll ship a replacement at no cost. No return required.

How to Request a Return
Email support@renuviamd.com with your order number. We'll respond within 48 hours with return instructions. Refunds are processed within 5 to 10 business days after the return is received.